Multi-Home Management for AI Platform

Problem/Opportunity

Through user research and competitive analysis, we discovered that a significant portion of our smart home customers owned multiple properties—vacation homes, rental units, or homes where they cared for aging family members. However, our platform treated all devices as belonging to a single home, creating frustrating experiences. Commands like "play music everywhere" would inadvertently trigger devices across all properties. Meanwhile, competitors like Google and Apple had already launched optimized multi-home experiences, putting us at a disadvantage.

My Role

UX Designer leading end-to-end design for mobile and multi-modal experiences, collaborating with product management, app experience team, and engineering.

Design

Designing the multi-home experience required rethinking nearly every aspect of the smart home platform:

• Home creation flow: End-to-end experience for setting up additional homes, including address selection and device migration from existing homes

• Subscription & eligibility: Built logic mapping to determine customer experience based on subscription status (required both platform subscription + multi-home add-on), designing each eligibility state

• Device setup integration: Redesigned new device setup to include home selection with option to create new homes mid-flow

• Favorites redesign: Created per-home favorites organization, allowing customers to designate and manage favorite devices separately for each property

• Multi-modal interface: Designed cross-home content views for echo devices, balancing focus on current home while enabling easy switching and customization across properties

• App strategy: Consulted with app redesign team to integrate multi-home concept into their roadmap