Through user research and competitive analysis, we discovered that a significant portion of our smart home customers owned multiple properties—vacation homes, rental units, or homes where they cared for aging family members. However, our platform treated all devices as belonging to a single home, creating frustrating experiences. Commands like "play music everywhere" would inadvertently trigger devices across all properties. Meanwhile, competitors like Google and Apple had already launched optimized multi-home experiences, putting us at a disadvantage.
UX Designer leading end-to-end design for mobile and multi-modal experiences, collaborating with product management, app experience team, and engineering.
Designing the multi-home experience required rethinking nearly every aspect of the smart home platform:
Home creation flow: End-to-end experience for setting up additional homes, including address selection and device migration from existing homes
Subscription & eligibility: Built logic mapping to determine customer experience based on subscription status (required both platform subscription + multi-home add-on), designing each eligibility state
Device setup integration: Redesigned new device setup to include home selection with option to create new homes mid-flow
Favorites redesign: Created per-home favorites organization, allowing customers to designate and manage favorite devices separately for each property
Multi-modal interface: Designed cross-home content views for echo devices, balancing focus on current home while enabling easy switching and customization across properties
App strategy: Consulted with app redesign team to integrate multi-home concept into their roadmap
